If your telephone station is within Baktelecom coverage area, you can connect our high speed ADSL internet. You can connect the service by appealing to Telephone Nods of BTCPU.
Connection to ADSL internet is 5 AZN.
You may get information about ADSL speed and tariffs from link below: http://baktelecom.az/en/business/adsl/tariffs/
According to the contract monthly fee must be paid till the 5th of each month.
Payment methods: E-gov.az, GoldenPay, Hesab.az, EasyPay, e-Manat, ExpressPay, Kassam.az, banks, Paypoints and Telephone Nodes of BTCPU.
You can check your balance via Personal Cabinet at http://baktelecom.az/ or by appealing 155 Call Center.
You can change your tariff by appealing Telephone stations of BTCPU.
Yes, you can. You can make your line busy and remain our subscriber, paying 2 manats monthly.
You can either contact 155 Call Center of Baktelecom or appeal via website http://baktelecom.az/en/contact/.
For individuals - ID card of the person to whose name the phone number is registered; for legal entities – official letter to Telephone Node. Contract is concluded based on these documents.
Subscriber is connected within 3 business days, after concluding the contract.
You can contact CSAs through Call Center - 155. You can also contact our CSAs appealing online via our website (http://baktelecom.az/en/contact/ or "Call me back" services).
You must appeal BTCPU Telephone Nodes 1 month in advance in writing, to terminate subscriber contract concluded with BTCPU.
Modem’s software needs to be updated. Anyone can break the WIFI password. This occurs mainly with TP-link modems. You can learn how many people are connected to WIFI from status of modem. This problem cannot be solved by changing WIFI password. To solve this problem, you need to enter Mac filter inside modem and save Mac address of laptops, telephone, tablet etc. in Mac filter. In this case, the person breaking the password will not be able to connect to the internet.
You can connect as many PCs to internet as possible by using network distributing equipments (wifi modem, switch, access point).
Our DNS servers are: 184.108.40.206 , 220.127.116.11
If your phone line parameters are in accordance with accepted standards, maximum download speed may be up to 10124 kb/s, upload speed up to 2048 kb/s.
According to standard technical indicators, average distance between PSTN and user is 4 km.
Problem may be related to you network card, web browser or other things. ISP does not bear responsibility for such kind of problems.
You can learn your IP address from modem interface status.
There are accepted standards for ADSL. Line parameters must meet these standards. These parameters defines the performance of your line. SNR Margin - Signal Noise Rate; Till 7 db – synchronization is lost. Low quality line; 7 db -10 db – drops out possible; 10 db – 20 db – normal line; 20- db – 29 db – good line; More than 29 db – excellent line. Line Attenuation – ADSL sygnal becomes weak; Till 20 db – excellent line; 20 db – 40 db – normal line; 40 db – 50 db – drops out possible; 50 db – 60 db – synchranization is lost; More than 60 db – equipment will not function. You can control SNR margin and line attenuation in the settings of modem.
This problem occurs due to 2 reasons:
1. if parameters of telephone line do not correspond with norms;
2. if splitter is damaged;
To connect to internet, username provided by provider, password, VPI and VCI must be configured.
You must use a separate splitter for each phone, while using a parallel telephone. If internet drops out, the reason is either any of the splitter doesn’t work properly or wrongly installed. You can appeal to the specialists of Baktelecom to provide proper connection.
We are at your service on weekdays
from 09:00 to 18:00.